Frequently asked.

Mada (the Saudi domestic network), Visa, Mastercard, Apple Pay, and STC Pay. Tabby and Tamara are available for split-payment (BNPL) on eligible orders.

Mada authorizations are usually instant — you should see the order confirmation in your inbox within a minute. If you do not, message us on WhatsApp with the last four digits of the card and we will verify on our side.

If the order has not yet been packed, yes — message us on WhatsApp as soon as possible and we will edit the address, swap a bean, or cancel. Once the bag is sealed and weighed for roast, the order is locked.

Every bag ships in our standard kraft sleeve with a handwritten roast date. A dedicated gift mode (with a card and a wax seal) is on the way — join the gift-cards waitlist to be notified when it ships.

1-2 business days across Riyadh, Jeddah, Khobar, and Dammam; 3-5 days for outlying cities in the Kingdom. International shipping is on the roadmap for Q4 2026.

Free shipping on orders over SAR 200. Below that, a flat SAR 25 across the Kingdom.

Yes — once your order ships, the tracking link arrives via WhatsApp on the same number you ordered with. You can also reply to that message to ask the courier anything.

We currently dispatch with Saudi Post for in-Kingdom orders. For high-value or fragile shipments we upgrade to SMSA Express at no charge.

Weekly. The roast date is stamped on every bag.

We ship within 5 days of roasting. Beans peak between 7 and 21 days post-roast — open them then, taste them through their window.

Default is whole bean — every coffee is at its best ground to order. If you ask in the order notes, we can grind for your brewer (V60, AeroPress, French press, espresso, Turkish/Dallah). Once ground, beans lose their bright top notes within a day or two.

Cool, dry, away from sunlight. The valved bag the coffee arrives in is the best storage — keep it sealed with the air pressed out. Skip the fridge: coffee absorbs every smell around it.

Unopened bags can be returned within 14 days. If beans arrive damaged or stale within 10 days of delivery, we replace at our cost. We don't accept returns of opened bags — food safety, no exceptions.

No — guest checkout works fine. An account makes re-ordering, tracking, and managing a subscription faster, but it is never required for a one-off bag.

Go to the account sign-in page and tap "Forgot password" — we will email a one-time reset link. If the link does not arrive within a few minutes, check your spam folder or message us on WhatsApp.

Per Saudi Arabia's Personal Data Protection Law (PDPL). We collect the minimum needed to ship your order and never sell data to third parties. The full notice — including how to revoke consent — lives at /legal/privacy.

You pick a cadence and a coffee profile (one origin, a rotating curator pick, or a multi-bag box). The roast is timed to your delivery day, the bag ships, and you can pause, swap, or cancel anytime from your account.

Yes — pauses are unlimited and the calendar inside the account supports Hijri dates so Ramadan, Eid, and Hajj travel are easy to plan around. A subscription will not bill while paused.

Yes — swap the origin or the roast profile up to 48 hours before the next dispatch date. After that, the bag is already on the roaster and the swap rolls to the following delivery.

None. Cancel after the first delivery if it is not for you — we would rather you come back when the timing is right than feel locked in.